2024
PENGELUARAN LESEN (PENGENDALIAN KARGO DAN STEVEDORE)
| Jan - March | April - Jun | July - Sep | Oct-Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Pengeluaran lesen pengendalian kargo dibuat dalam tempoh dua (2) hari bekerja selepas mendapatkan kelulusan | - | - | ||||||
| Pengeluaran lesen stevedore dibuat dalam tempoh dua (2) hari bekerja selepas mendapatkan kelulusan | - | - | ||||||
UNIT ZON BEBAS KOMERSIL
| Jan - March | April - Jun | July - Sep | Oct-Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Kelulusan pergerakan barangan Zon Bebas Komersil diberi dalam tempoh empat (4) jam tertakluk kepada proses permohonan yang lengkap | 100 | 9,288 | ||||||
UNIT KARGO BERBAHAYA
| Jan - March | April - Jun | July - Sep | Oct-Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Setiap permohonan pengendalian kargo berbahaya secara atas talian yang dilampirkan bersama dokumen - dokumen sokongan lain yang berkaitan akan diluluskan dalam masa dua (2) jam | 100 | 2,787 | ||||||
BAHAGIAN KHIDMAT PENGURUSAN DAN KEWANGAN
| Jan - March | April - Jun | July - Sep | Oct-Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Pembayaran akan dibuat dalam tempoh tujuh (7) hari dari tarikh dokumen lengkap diterima oleh Unit Kewangan | 100 | 1,381 | ||||||
2023
PENGELUARAN LESEN (PENGENDALIAN KARGO DAN STEVEDORE)
| Jan - Mac | April - Jun | July - Sep | Oct - Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Pengeluaran lesen pengendalian kargo dibuat dalam tempoh dua (2) hari bekerja selepas mendapatkan kelulusan | - | - | - | - | - | - | 100 | 10 |
| Pengeluaran lesen stevedore dibuat dalam tempoh dua (2) hari bekerja selepas mendapatkan kelulusan. | - | - | - | - | - | - | 100 | 10 |
UNIT ZON BEBAS KOMERSIL
| Jan - Mac | April - Jun | July - Sep | Oct-Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Kelulusan pergerakan barangan Zon Bebas Komersil diberi dalam tempoh empat (4) jam tertakluk kepada proses permohonan yang lengkap. | 100 | 6,662 | 100 | 7,165 | 100 | 5,944 | 100 | 8,180 |
UNIT KARGO BERBAHAYA
| Jan - March | April - Jun | July - Sep | Oct - Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Setiap permohonan pengendalian kargo berbahaya secara atas talian yang dilampirkan bersama dokumen-dokumen sokongan lain yang berkaitan akan diluluskan dalam masa dua (2) jam. | 100 | 2,554 | 100 | 2,357 | 100 | 2,603 | 100 | 2,684 |
BAHAGIAN KHIDMAT PENGURUSAN DAN KEWANGAN
| Jan - March | April - Jun | July - Sep | Oct - Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Pembayaran akan dibuat dalam tempoh tujuh (7) hari dari tarikh dokumen lengkap diterima oleh Unit Kewangan. | 100 | 1,149 | 100 | 1,187 | 100 | 1,414 | 100 | 1,426 |
2022
PENGELUARAN LESEN (PENGENDALIAN KARGO DAN STEVEDORE)
| Jan - Mac | April - Jun | July - Sep | Oct - Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Pengeluaran lesen pengendalian kargo dibuat dalam tempoh dua (2) hari bekerja selepas mendapatkan kelulusan | 100 | 7 | 100 | 1 | 100 | 2 | 100 | 0 |
| Pengeluaran lesen stevedore dibuat dalam tempoh dua (2) hari bekerja selepas mendapatkan kelulusan. | 100 | 7 | 100 | 1 | 100 | 2 | 100 | 0 |
UNIT ZON BEBAS KOMERSIL
| Jan - Mac | April - Jun | July - Sep | Oct-Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Kelulusan pergerakan barangan Zon Bebas Komersil diberi dalam tempoh empat (4) jam tertakluk kepada proses permohonan yang lengkap. | 100 | 5,928 | 100 | 6,488 | 100 | 7,287 | 100 | 7,647 |
UNIT KARGO BERBAHAYA
| Jan - March | April - Jun | July - Sep | Oct - Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Setiap permohonan pengendalian kargo berbahaya secara atas talian yang dilampirkan bersama dokumen-dokumen sokongan lain yang berkaitan akan diluluskan dalam masa dua (2) jam. | 100 | 2,485 | 100 | 2,800 | 100 | 2,832 | 100 | 2,646 |
BAHAGIAN KHIDMAT PENGURUSAN DAN KEWANGAN
| Jan - March | April - Jun | July - Sep | Oct - Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Pembayaran akan dibuat dalam tempoh tujuh (7) hari dari tarikh dokumen lengkap diterima oleh Unit Kewangan. | 100 | 1,015 | 100 | 1,114 | 100 | 1,502 | 100 | 1,430 |
2021
PENGELUARAN LESEN (PENGENDALIAN KARGO DAN STEVEDORE)
| Jan - Mac | April - Jun | July - Sep | Oct - Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Pengeluaran lesen pengendalian kargo dibuat dalam tempoh dua (2) hari bekerja selepas mendapatkan kelulusan | 100 | 7 | - | - | - | - | - | - |
| Pengeluaran lesen stevedore dibuat dalam tempoh dua (2) hari bekerja selepas mendapatkan kelulusan. | 100 | 7 | - | - | - | - | - | - |
UNIT ZON BEBAS KOMERSIL
| Jan - Mac | April - Jun | July - Sep | Oct-Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Kelulusan pergerakan barangan Zon Bebas Komersil diberi dalam tempoh empat (4) jam tertakluk kepada proses permohonan yang lengkap. | 100 | 996 | 100 | 6,806 | 100 | 4,586 | 100 | 5,196 |
UNIT KARGO BERBAHAYA
| Jan - March | April - Jun | July - Sep | Oct - Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Setiap permohonan pengendalian kargo berbahaya secara atas talian yang dilampirkan bersama dokumen-dokumen sokongan lain yang berkaitan akan diluluskan dalam masa dua (2) jam. | 100 | 2,567 | 100 | 2,757 | 100 | 2,290 | 100 | 2,455 |
BAHAGIAN KHIDMAT PENGURUSAN DAN KEWANGAN
| Jan - March | April - Jun | July - Sep | Oct - Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Pembayaran akan dibuat dalam tempoh tujuh (7) hari dari tarikh dokumen lengkap diterima oleh Unit Kewangan. | 100 | 784 | 100 | 648 | 100 | 1,060 | 100 | 1,217 |
2020
PENGELUARAN LESEN (PENGENDALIAN KARGO DAN STEVEDORE)
| Jan - Mac | April - Jun | July - Sep | Oct - Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Pengeluaran lesen pengendalian kargo dibuat dalam tempoh dua (2) hari bekerja selepas mendapatkan kelulusan | - | - | 100% | 6 | - | - | - | - |
| Pengeluaran lesen stevedore dibuat dalam tempoh dua (2) hari bekerja selepas mendapatkan kelulusan. | - | - | 100% | 6 | - | - | - | - |
UNIT ZON BEBAS KOMERSIL
| Jan - Mac | April - Jun | July - Sep | Oct-Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Kelulusan pergerakan barangan Zon Bebas Komersil diberi dalam tempoh satu (1) jam tertakluk kepada proses permohonan yang lengkap. | 100% | 577 | 100% | 909 | 100% | 1,284 | 100% | 1,251 |
UNIT KARGO BERBAHAYA
| Jan - March | April - Jun | July - Sep | Oct - Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Setiap permohonan pengendalian kargo berbahaya secara atas talian yang dilampirkan bersama dokumen-dokumen sokongan lain yang berkaitan akan diluluskan dalam masa dua (2) jam. | 100 | 2,874 | 100 | 2,344 | 100 | 2,629 | 100 | 2,677 |
BAHAGIAN KHIDMAT PENGURUSAN DAN KEWANGAN
| Jan - March | April - Jun | July - Sep | Oct - Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Pembayaran akan dibuat dalam tempoh empat belas (14) hari bekerja dari tarikh dokumen lengkap diterima oleh Unit Kewangan. | 100% | 1051 | 100% | 710 | 100 | 924 | 100 | 825 |
2019
PENGELUARAN LESEN (PENGENDALIAN KARGO DAN STEVEDORE)
| Jan - Mac | April - Jun | July - Sep | Oct - Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Pengeluaran lesen pengendalian kargo dibuat dalam tempoh dua (2) hari bekerja selepas mendapatkan kelulusan | 100% | 7 | - | - | - | - | - | - |
| Pengeluaran lesen stevedore dibuat dalam tempoh dua (2) hari bekerja selepas mendapatkan kelulusan. | 100% | 8 | - | - | - | - | - | - |
UNIT ZON BEBAS KOMERSIL
| Jan - Mac | April - Jun | July - Sep | Oct-Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Kelulusan pergerakan barangan Zon Bebas Komersil diberi dalam tempoh satu (1) jam tertakluk kepada proses permohonan yang lengkap. | 100% | 694 | 100% | 620 | 100% | 612 | 100 | 678 |
UNIT KARGO BERBAHAYA
| Jan - March | April - Jun | July - Sep | Oct - Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Setiap permohonan pengendalian kargo berbahaya secara atas talian yang dilampirkan bersama dokumen-dokumen sokongan lain yang berkaitan akan diluluskan dalam masa dua (2) jam. | 100% | 2869 | 100% | 2678 | 100% | 2804 | 100 | 2761 |
BAHAGIAN KHIDMAT PENGURUSAN DAN KEWANGAN
| Jan - March | April - Jun | July - Sep | Oct - Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Pembayaran akan dibuat dalam tempoh empat belas (14) hari bekerja dari tarikh dokumen lengkap diterima oleh Unit Kewangan. | 100% | 808 | 100% | 836 | 100% | 917 | 100 | 1,006 |
2018
PENGELUARAN LESEN (PENGENDALIAN KARGO DAN STEVEDORE)
| Jan - Mac | April - Jun | July - Sep | Oct - Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Pengeluaran lesen pengendalian kargo dibuat dalam tempoh dua (2) hari bekerja selepas mendapatkan kelulusan | 100% | 7 | - | - | - | - | - | - |
| Pengeluaran lesen stevedore dibuat dalam tempoh dua (2) hari bekerja selepas mendapatkan kelulusan. | 100% | 8 | - | - | - | - | - | - |
UNIT ZON BEBAS KOMERSIL
| Jan - Mac | April - Jun | July - Sep | Oct-Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Kelulusan pergerakan barangan Zon Bebas Komersil diberi dalam tempoh satu (1) jam tertakluk kepada proses permohonan yang lengkap. | 100% | 731 | 100% | 722 | 100% | 710 | 100% | 807 |
UNIT KARGO BERBAHAYA
| Jan - March | April - Jun | July - Sep | Oct - Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Setiap permohonan pengendalian kargo berbahaya secara atas talian yang dilampirkan bersama dokumen-dokumen sokongan lain yang berkaitan akan diluluskan dalam masa dua (2) jam. | 100% | 2866 | 100% | 3083 | 100% | 2923 | 100% | 3123 |
BAHAGIAN KHIDMAT PENGURUSAN DAN KEWANGAN
| Jan - March | April - Jun | July - Sep | Oct - Dec | |||||
| % | Jumlah | % | Jumlah | % | Jumlah | % | Jumlah | |
| Pembayaran akan dibuat dalam tempoh empat belas (14) hari bekerja dari tarikh dokumen lengkap diterima oleh Unit Kewangan. | 100% | 906 | 100% | 813 | 100% | 796 | 100% | 804 |
2017
FREE COMMERCIAL ZONE UNIT
| Jan - March | April - Jun | July - Sep | Oct - Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Cargo movement in the Free Commercial Zone will be approved subject to application process is completed. | 100% | 1125 | 100% | 809 | 100% | 742 | 100% | 1029 |
DANGEROUS CARGO UNIT
| Jan - March | April - Jun | July - Sep | Oct - Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Every Online application for dangerous cargo handling supported by relevant documents will be approved within 2 hours. | 100% | 2523 | 100% | 2861 | 100% | 2839 | 100% | 3855 |
CORPORATE DIVISION
| Jan - March | April - Jun | July - Sep | Oct - Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Complaint received is acknowledged within 3 working days. | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 |
| Feedback to complainant the status of action taken on complaint received will made within 5 working days. | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 |
ISSUANCE OF STEVEDORE AND CARGO HANDLING LICENCES
| Jan - March | April - Jun | July - Sep | Oct - Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Cargo handling licenses will be issued within 2 working days after approval is given. | 100% | 7 | 0% | 0 | 0% | 0 | 0% | 0 |
| Stevedore licenses will be issued within 2 working days after approval is given. | 100% | 8 | 0% | 0 | 0% | 0 | 0% | 0 |
ISSUANCE OF PORT CONVEYANCE PERMIT
| Jan - March | April - Jun | July - Sep | Oct - Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Port Conveyance permit will be issued within 1 working day after approval is given. | 100% | 2 | 100% | 8 | 0% | 0 | 0% | 0 |
ADMINISTRATION AND FINANCE DIVISION
| Jan - March | April - Jun | July - Sep | Oct - Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Payment will made within 14 working days from the date receipt of complete documents by the Finance Unit. | 100% | 781 | 100% | 772 | 100% | 846 | 100% | 851 |
2016
CORPORATE DIVISION
| Jan - March | April - Jun | July - Sep | Oct-Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Complaint received is acknowledged within 3 working days | 0% | 0 | 0% | 0 | ||||
| Feedback to complaint the status of action taken on complaint received will made within 5 working days. | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 |
ISSUANCE OF STEVEDORE AND CARGO HANDLING LICENCES
| Jan - March | April - Jun | July - Sep | Oct-Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Cargo handling licenses will be issued within 2 working days after approval is given. | 0% | 0 | 0% | 0 | ||||
| Stevedore licenses will be issued within 2 working days after approval is given. | 0% | 0 | 0% | 0 | ||||
ADMINISTRATION AND FINANCE DIVISION
| Jan - March | April - Jun | July - Sep | Oct-Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Payment will made within 14 working days from the date receipt of complete documents by the Finance Unit. | 100% | 785 | 100% | 835 | ||||
DANGEROUS CARGO UNIT
| Jan - March | April - Jun | July - Sep | Oct-Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Every Online application for dangerous cargo handling supported by relevant documents will be approved within 2 hours. | 100% | 2117 | 100% | 2363 | 100% | 2254 | 100% | 2490 |
FREE COMMERCIAL ZONE UNIT
| Jan - March | April - Jun | July - Sep | Oct-Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Cargo movement in the Free Commercial Zone will be approved subject to application process is completed. | 100% | 1002 | 100% | 817 | 100% | 1041 | 100% | 999 |
ISSUANCE OF PORT CONVEYANCE PERMIT
| Jan - March | April - Jun | July - Sep | Oct-Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Port Conveyance permit will be issued within 1 working day after approval is given. | 0% | 0 | 0% | 0 | ||||
2015
CORPORATE DIVISION
| Jan - March | April - Jun | July - Sep | Oct-Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Complaint received is acknowledged within 3 working days. | 100% | 2 | 0% | 0 | 100% | 2 | 0% | 0 |
| Feedback to complaint the status of action taken on complaint received will made with 5 working days. | 100% | 2 | 0% | 0 | 100% | 2 | 0% | 0 |
ISSUANCE OF STEVEDORE AND CARGO HANDLING LICENCES
| Jan - March | April - Jun | July - Sep | Oct-Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Cargo handling licenses will be issued within 2 working days after approval is given. | 100% | 4 | 100% | 4 | 0% | 0 | 0% | 0 |
| Stevedore licenses will be issued within 2 working days after approval is given. | 100% | 6 | 100% | 2 | 0% | 0 | 0% | 0 |
ISSUANCE OF PORT CONVEYANCE PERMIT
| Jan - March | April - Jun | July - Sep | Oct-Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Port Conveyance permit will be issued within 1 working day after approval is given. | 100% | 29 | 100% | 9 | 0% | 0 | 0% | 0 |
FREE COMMERCIAL ZONE UNIT
| Jan - March | April - Jun | July - Sep | Oct-Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Cargo movement in the Free Commercial Zone will be approved subject to application process is completed. | 100% | 358 | 100% | 421 | 100% | 803 | 100% | 1152 |
ADMINISTRATION AND FINANCE DIVISION
| Jan - March | April - Jun | July - Sep | Oct-Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Payment will made within 14 working days from the date receipt of complete documents by Finance Unit. | 100% | 768 | 100% | 887 | 100% | 671 | 100% | 863 |
DANGEROUS CARGO UNIT
| Jan - March | April - Jun | July - Sep | Oct-Dec | |||||
| % | Volume | % | Volume | % | Volume | % | Volume | |
| Every Online application for dangerous cargo handling supported by relevant documents will be approved within 2 hours. | 100% | 2050 | 100% | 2013 | 100% | 1957 | 100% | 2037 |