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CORPORATE DIVISION
Complaint received is acknowledgement within 3 working days.
Feedback to complainant the status of action taken on complaint received will made within 5 working days. -
ISSUANCE OF STEVEDORE AND CARGO HANDLING LICENCES
Stevedore and cargo handling licenses will be issued within 2 working days after approval is given. -
ISSUANCE OF PORT CONVEYANCE PERMIT
Port conveyance permit will be issued within 1 working day after approval is given. -
FREE COMMERCIAL ZONE UNIT
Cargo movement in the Free Commercial Zone will be approved within 4 hours subject to application process is completed. -
ADMINSTRATION AND FINANCE DIVISION
Payment will made within 7 days from the date of receipt of complete documents by the Finance Unit. -
DANGEROUS CARGO UNIT
Every online application for dangerous cargo handling supported by relevant documents will be approved within 2 hours.